Purchases and eligibility
Photonica is provided by PE Lipatov Vladislav Pyotr, a sole proprietor registered in Armenia. You can try editing and standard JPEG export for free before deciding whether to buy Pro.
Paddle handles purchases as merchant of record. Refunds follow the Paddle Refund Policy applicable to your transaction and any mandatory consumer rights. Eligibility varies by location and circumstances. Paddle may consider discretionary requests made within 14 days of payment; this is not a guaranteed refund. Statutory withdrawal rights and remedies for defective or misdescribed products remain available where applicable.
Request a refund
Use the support link in your Paddle receipt or visit Paddle buyer support and choose “Request refund”. Have your purchase email and transaction details ready. Where available, the Paddle customer portal also offers a withdrawal option; you can open it with “Manage subscription” or “Payments and invoices” in the editor’s Settings → Pro. A refund ends the associated paid access; the free editor remains available.
Cancel a subscription
Cancel with “Manage subscription” in the editor’s Settings → Pro, which opens the Paddle customer portal, or use the management link in your Paddle confirmation email or Paddle buyer support. Cancellation stops renewal at the end of the current billing period. It does not automatically refund earlier payments.
Deleting your Photonica account first cancels its subscription in Paddle with immediate effect, so it will not renew, and only then deletes the account. If Paddle does not confirm the cancellation, nothing is deleted. Pro access ends with the account, and earlier payments are not refunded automatically; to ask for a refund, follow the steps above. Uninstalling Photonica does not cancel a subscription.
Product support
If a paid feature does not work, email hello@photonica.studio with your browser, device, and a description of what happened. We will help investigate. You do not need to send your photograph or payment card details. If the issue remains unresolved, contact Paddle about a refund. This support process does not limit statutory rights or extend a deadline for exercising them.