Purchases and eligibility
Photonica is provided by PE Lipatov Vladislav Pyotr, a sole proprietor registered in Armenia. You can try editing and standard JPEG export for free before deciding whether to subscribe when sales open.
Paddle will handle purchases as merchant of record. Refunds follow the Paddle Refund Policy applicable to your transaction and any mandatory consumer rights. Eligibility varies by location and circumstances. Paddle may consider discretionary requests made within 14 days of payment; this is not a guaranteed refund. Statutory withdrawal rights and remedies for defective or misdescribed products remain available where applicable.
Request a refund
Use the support link in your Paddle receipt or visit Paddle buyer support and choose “Request refund”. Have your purchase email and transaction details ready. Where available, the Paddle customer portal also offers a withdrawal option. A refund ends the associated paid access; the free editor remains available.
Cancel a subscription
Cancel through the management link in your Paddle confirmation email or Paddle buyer support. Cancellation stops renewal at the end of the current billing period. It does not automatically refund earlier payments. Uninstalling Photonica or deleting your account does not request cancellation; cancel through Paddle first.
Product support
If a paid feature does not work, email privacy@photonica.studio with your browser, device, and a description of what happened. We will help investigate. You do not need to send your photograph or payment card details. If the issue remains unresolved, contact Paddle about a refund. This support process does not limit statutory rights or extend a deadline for exercising them.